Terms and Conditions

1. Acceptance of Terms

By accessing or using Context Kitten's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you may not access the Services.

2. Description of Services

Context Kitten provides Large Language Model (LLM) context enrichment services, including:

• Document management and storage
• API access to LLM services
• Data integration services
• Web-based dashboard access
• Internet data integration
• Search functionality

3. Service Plans and Billing

3.1 Service Tiers

• Free Tier: Includes 1GB of data storage
• Standard Tier: $30/month, includes up to 20GB of data storage and API credits at cost
• Additional Storage: $0.50 per GB beyond plan limits

3.2 Payment Terms

• All fees are billed monthly in advance
• API credits are billed at cost
• Payment is required via approved payment methods
• All fees are non-refundable unless otherwise required by law

4. User Obligations

4.1 Account Security

• You are responsible for maintaining the confidentiality of your API keys
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

4.2 Acceptable Use

You agree not to:

• Use the Services for any illegal purposes
• Upload malicious content or malware
• Attempt to gain unauthorized access to the Services
• Reverse engineer the Services
• Resell or redistribute the Services without authorization

5. Data and Privacy

5.1 Your Data

• You retain all rights to your uploaded data
• You grant Context Kitten a license to store and process your data as necessary to provide the Services
• You are responsible for ensuring you have the right to use and share any data you upload

5.2 Data Processing

• Data is processed and stored using AWS infrastructure
• Vector embeddings are created from uploaded documents
• Internet data may be included in LLM contexts when relevant

5.3 Data Security

• Industry standard security measures are implemented
• Services are not HIPAA or SOC2 compliant
• You should not upload regulated healthcare information or other data requiring specific compliance certifications

6. Service Level and Support

6.1 Availability

• Services are provided "as is" and "as available"
• We strive for high availability but do not guarantee uninterrupted service
• Maintenance windows may be scheduled with advance notice

6.2 Support

• Technical support is provided via designated channels
• Response times are not guaranteed
• Self-service documentation is provided

7. Third-Party Services

7.1 LLM Providers

• Services integrate with third-party LLM providers
• Third-party terms and conditions may apply
• Service availability depends on third-party provider availability

7.2 AWS Infrastructure

• Services are hosted on AWS infrastructure
• AWS service terms may apply to underlying infrastructure

8. Intellectual Property

8.1 Our IP

• All rights to the Services, including software, designs, and documentation, remain with Context Kitten
• You may not copy, modify, or create derivative works of the Services

8.2 Your IP

• You retain all rights to your data and content
• You grant us necessary licenses to provide the Services

9. Limitation of Liability

9.1 Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Liability Limits

• Context Kitten's liability shall be limited to the amount paid by you in the past 12 months
• We are not liable for indirect, incidental, special, or consequential damages

10. Termination

10.1 Termination by User

• You may terminate your account at any time
• Prepaid fees are non-refundable
• You are responsible for extracting your data before termination

10.2 Termination by Context Kitten

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Non-payment
• Abuse of the Services

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via:

• Email notification
• Service dashboard notification
• Website notification

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms, please contact: support@contextkitten.com

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Last Updated: February 11, 202

1. Introduction

Context Kitten ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM context enrichment services, including our website, API, and dashboard (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, billing information)
• Documents and data you upload to our Services
• API keys and authentication credentials
• Communication preferences
• Usage preferences and settings
• Support requests and correspondence

2.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Log data (IP addresses, browser type, pages visited)
• Device information (hardware model, operating system)
• Usage data (API calls, storage usage, feature interaction)
• Performance data (error rates, response times)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services:

• Payment processors
• LLM providers
• Authentication services
• Internet data sources used for context enrichment

3.1 Service Provision

• Providing and maintaining our Services
• Processing your uploads and API requests
• Creating and managing your account
• Authenticating access to our Services
• Processing payments and billing

3.2 Service Improvement

• Analyzing usage patterns and trends
• Debugging and fixing issues
• Improving features and functionality
• Developing new services and capabilities
• Optimizing performance and reliability

3.3 Communication

• Sending service updates and notifications
• Responding to your inquiries and support requests
• Providing billing information
• Sending security alerts
• Marketing communications (with your consent)

4. Data Storage and Security

4.1 Data Storage

• We store data on AWS infrastructure
• Data is encrypted at rest and in transit
• Backups are maintained according to our retention policies
• Data is stored in [specify regions] data centers

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training and policies
• Monitoring and logging
• Incident response procedures

4.3 Data Retention

• Account data is retained while your account is active
• Uploaded documents are retained until deleted by you
• Usage logs are retained for [specify period]
• Billing information is retained as required by law

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with third-party service providers to:

• Process payments
• Provide LLM services
• Host infrastructure
• Analyze service usage
• Provide support services

5.2 Legal Requirements

We may disclose your information if required by law:

• In response to legal process
• To protect our rights
• To protect others' safety
• To prevent fraud
• To comply with investigations

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Delete your account

6.2 Data Deletion

• You can delete uploaded documents at any time
• Account deletion will remove personal information
• Some information may be retained for legal purposes
• Backup copies may persist for a limited time

6.3 Marketing Choices

You can control marketing communications by:

• Adjusting communication preferences
• Unsubscribing from emails
• Contacting us directly

7. Children's Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13.

8. International Data Transfers

8.1 Data Transfers

• We may transfer data internationally
• We implement appropriate safeguards
• Transfers comply with applicable laws
• Data may be processed in multiple jurisdictions

8.2 International Privacy Rights

We respect and comply with international privacy rights, including:

• GDPR (European Union)
• CCPA (California)
• Other applicable privacy laws

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• Email notification
• Service dashboard
• Website notice
• API notification

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: support@contextkitten.com

11. Additional Rights

11.1 California Residents

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising these rights

11.2 European Residents

EU residents have additional rights under the GDPR, including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision making and profiling

12. Data Protection Officer

Our Data Protection Officer can be contacted at:[DPO Contact Information]

Last Updated: February 11, 2025