Privacy Policy

1. Introduction

Context Kitten ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM context enrichment services, including our website, API, and dashboard (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, billing information)
• Documents and data you upload to our Services
• API keys and authentication credentials
• Communication preferences
• Usage preferences and settings
• Support requests and correspondence

2.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Log data (IP addresses, browser type, pages visited)
• Device information (hardware model, operating system)
• Usage data (API calls, storage usage, feature interaction)
• Performance data (error rates, response times)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services:

• Payment processors
• LLM providers
• Authentication services
• Internet data sources used for context enrichment

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing and maintaining our Services
• Processing your uploads and API requests
• Creating and managing your account
• Authenticating access to our Services
• Processing payments and billing

3.2 Service Improvement

• Analyzing usage patterns and trends
• Debugging and fixing issues
• Improving features and functionality
• Developing new services and capabilities
• Optimizing performance and reliability

3.3 Communication

• Sending service updates and notifications
• Responding to your inquiries and support requests
• Providing billing information
• Sending security alerts
• Marketing communications (with your consent)

4. Data Storage and Security

4.1 Data Storage

• We store data on AWS infrastructure
• Data is encrypted at rest and in transit
• Backups are maintained according to our retention policies
• Data is stored in [specify regions] data centers

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training and policies
• Monitoring and logging
• Incident response procedures

4.3 Data Retention

• Account data is retained while your account is active
• Uploaded documents are retained until deleted by you
• Usage logs are retained for [specify period]
• Billing information is retained as required by law

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with third-party service providers to:

• Process payments
• Provide LLM services
• Host infrastructure
• Analyze service usage
• Provide support services

5.2 Legal Requirements

We may disclose your information if required by law:

• In response to legal process
• To protect our rights
• To protect others' safety
• To prevent fraud
• To comply with investigations

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Delete your account

6.2 Data Deletion

• You can delete uploaded documents at any time
• Account deletion will remove personal information
• Some information may be retained for legal purposes
• Backup copies may persist for a limited time

6.3 Marketing Choices

You can control marketing communications by:

• Adjusting communication preferences
• Unsubscribing from emails
• Contacting us directly

7. Children's Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13.

8. International Data Transfers

8.1 Data Transfers

• We may transfer data internationally
• We implement appropriate safeguards
• Transfers comply with applicable laws
• Data may be processed in multiple jurisdictions

8.2 International Privacy Rights

We respect and comply with international privacy rights, including:

• GDPR (European Union)
• CCPA (California)
• Other applicable privacy laws

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• Email notification
• Service dashboard
• Website notice
• API notification

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: support@contextkitten.com

11. Additional Rights

11.1 California Residents

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising these rights

11.2 European Residents

EU residents have additional rights under the GDPR, including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision making and profiling

Last Updated: February 11, 2025